Leadership, Communication, Presentation & Sales Development Blog

DOES YOUR PITCH PRESENTATION CONTAIN THIS QUESTION TO GIVE YOU THE WINNING EDGE?

If youre involved in a competitive business pitch, in addition to knowing the prospect very well and planning your pitch presentation, there is a key question you and your pitch team should be repeatedly asking yourselves, during the understanding, planning and staging process.

The question is... What Else Could We Do? (WECWD). This simply means, what else could we do, that our competitors wont do, to win this piece of business.

Small behaviours, little things that you could do, can be the difference that separates you from others on the short list.  Many times the client is unsure about whom to give the business to. Many times there is no obvious choice.

Through repeatedly asking WECWD youll come up with ideas that can tip the business your way. Some of the ideas wont be useful but through the repetitive WECWD process, your mind and the minds of your pitch team will unearth a stream of ideas. 

The repetitive process is the key. Dont ask the question just once or twice keep asking it over and over. Persist, even when you think youve exhausted all possibilities.

A story from the 1990s illustrates the power of a small idea, identified through the WECWD process, that helped win a large piece of business.

In 1995, a competitive pitch was won by a firm. The firms director asked the client why his firm won the business. The customer said something along the following lines.

There wasnt any real difference between you and your competitors. You each seemed equally capable of delivering the work. However, when you emailed us your PowerPoint slides before your pitch-day presentation, we were impressed with your technical expertise. That was the deciding factor.

Through the WECWD questioning process, this small action emerged, and was the reason the firm won the business.  At that point in time emailing PowerPoint slides was viewed as novel and technologically savvy.

An important point to note about the story is this. The other firms on the short list could have easily sent their PowerPoint slides to the prospect. But they didnt think of doing it. Perhaps they didnt persist in asking the WECWD.


Your call to action towards applying this advice is... In the next seven days try out this WECWD questioning process prior to a meeting with a potential prospect. Ask yourself, "What else could we do to make this presentation have more impact / be more relevant / be more positively memorable etc.  Notice the numerous ideas your mind generates for you.

All the best with your next pitch presentation!

Posted in , by effectivecommunication.com.au

PRESENTATION - IS YOUR AUDIENCE REALLY LISTENING TO YOU?

How many times have you wondered if your audience was really listening or cared about what you were saying when giving a presentation?

Obviously, the goal is to be heard by your listeners, yet, are there ways you can be sure?

Yes and here is how and what seasoned and expert presenters do!


ASK

It's so simple, but very few presenters take the time to check in with their audience. Periodically pause and ask your listeners rhetorical or open-ended questions such as, "Do you agree?" "Have you seen this also?" "What issues do you see?" A variety of open-ended and rhetorical questions take people from being passive to being more attentive.


LOOK THEM IN THE EYE

Sustained eye contact cannot be ignored. Avoid scanning. Look at one person at a time for a full sentence or thought. When you do, you will get some sort of reaction from the listener. The individual will smile, nod or demonstrate through their body language that they are listening.


MOVE CLOSER

If you come into the audience, people feel you have something important to say. You connect with them. You have nothing to hide. Your proximity makes them set aside their phones, laptops or tablets and listen up!


TURN UP THE VOLUME

Louder voices are taken more seriously. Softer voices lull people to sleep, and a monotone really annoys them. An interesting voice with lots of highs and lows commands attention.


AMPLIFY YOUR ENERGY

Go bigger with your gestures than seems comfortable to you. Let energy flow from your face and hands. If you have a big point, let your audience see it. They will respond to your enthusiasm for your topic.


TELL THEM A GOOD STORY

A personal story with a business point always draws people in. They envision what you say and maybe even connect it to their own lives. As you think of the story you want to tell, decide on what details to include or exclude to make the story poignant or powerful.


SITE RELEVANT EXAMPLES

If the example is compelling, you win people over. You influence them and make them see your point.


PUT NUMBERS INTO CONTEXT

Statistics come alive when you show what they mean to the whole scheme of things. "We will save 4% in the next year or 5.4 million dollars. Steve Jobs once talked about the capacity of an iPod by saying, "Imagine a thousand songs in your pocket."


SPEAK IN SHORT STATEMENTS

Do not drone on. Say what you need to say in the fewest words possible. Use strong descriptive adjectives and adverbs. Show criticality.


USE ANALOGIES

When a subject is over people's heads, attention drifts. However, with the use of simple analogies, you can get people on the same page very quickly.


USE HUMOROUS ASIDES

Season your topic with humorous asides. Everyone responds to humor, but most speakers think it is too risky. Listeners love humor when it is appropriate. It re-invigorates the dreariest of topics.



Presenting would not be so difficult if we could be assured our audiences were paying attention. Do not make the mistake of thinking your words alone will make people listen. About every four or five minutes, we need to change things. Do something different. The best presenters incorporate all of the above suggestions as often as they can in every presentation.

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LEADERSHIP - 5 THINGS LEADERS SHOULD NEVER SAY

Words contain power and will set the scene and direction for those who follow your lead

If there’s one thing Sir Richard Branson understands, it’s the pressure of conveying a clear message (either in meetings, public statements, or speeches) without sounding negative.

According to his book, The Virgin Way: Everything I Know about Leadership, here are five words and phrases he tries to avoid.


1. “That’s not a bad idea.”

If this is your response to an idea, your team won’t be clear on whether you love the idea or hate it. “Not bad” could mean you actually kind of like the idea. On the other hand, you didn’t specifically say you love the idea. Don’t leave your audience confused.

“Be definitive,” writes Branson. “If you approve or disapprove of something, be assertive and make your position absolutely clear, making sure you explain why.”


2. “You’re not going to like this, but …”

This phrase sets up your listeners to hear something negative. As a leader, it’s your job to inspire people and instill them with positive feelings – even if what you’re about to share might upset or frighten them. Branson suggests instead saying something like, “This may be a tough nut to crack, but I’m sure we’ll get it done.”


3. “We’ve had better years.”

Leaders are often asked to provide some kind of public commentary on results for the month, quarter, or year, but Branson views the above phrase as a cop out. “People want the truth, not some sugarcoated version of it,” he writes. Admit the reality of your situation and follow up with an honest assessment of how you plan to achieve better results in the future.


4. “That said…”

Branson considers this to be “possibly one of the most destructive phrases in the English language.” When people hear these words, you invalidate anything you said just a minute ago. This can create great resentment among your listeners. “As a verbal bridge from the pros to the cons, try using something like, ‘Of course, we shouldn’t overlook…’” writes Branson.


5. “No comment.”

Branson understands that sometimes leaders aren’t at liberty to discuss sensitive information, but he dislikes this classic approach to discretion. “A stark ‘no comment’ tends to come across like, ‘We’re guilty as hell and don’t want to talk about it until our lawyers have come up with a plausible alibi,’” writes Branson.

Instead, he suggests saying something like, ‘I’m really sorry, but until we gather all the facts, we are not in a position to issue a statement.’


As a leader please consider and like Richard Branson try to avoid the above phrases  during speeches, meetings, and presentations

Remember, words contain power and will set the scene and direction for those who follow your lead.


All the best with your leadership!

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PRESENTATION SKILLS - HOW TO GAIN EXECUTIVE INTEREST

When making a proposal to Executives including CEO's, CIO's, CTO's or CFO's, it is necessary to remember their focus is on solving problems and making the company successful.
 
Executives are not interested in how an issue was resolved, but that it is no longer a problem.
 
Executives are very busy people. How you open or position your presentation or meeting is critical. Right from the get-go, your ideas must be clearly expressed. As you continue, remember clarity and conciseness. If you say something well, it gets heard.
 
Start by setting some context. Obviously, Executives go from meeting to meeting. In a few sentences, provide background, even if you have sent an Executive Summary ahead of time. "Last month, you asked me to research options to a key component in our manufacturing process due to rising costs. There are three possibilities."
State you recommendation.
 
Executives typically have a breath of knowledge, but they don't have your depth. They look to you for suggestions. From the perspective of the Executive, what is important for the individual to know about the issue? "Of the three choices, I strongly recommend XXX over the other two."
 
The more vivid your language, the more readily the Executive will pay attention. Strong adjectives and adverbs are just the thing to make an Executive see how important dealing with a situation is. "We need to act immediately since sales have sky rocketed and the supply of our current component is low."
 
Stress commercial benefits and outcomes. Executives focus on things like the bottom line, market share and return on investment. If the Executive considers your option, the individual will want to see the commercial benefits and outcomes. Be aware that they are not easily swayed with platitudes. If you can quantify or add metrics, it will help to win them over. "With this new component, I believe we will save 1.4 million in the next sixteen months. Our engineers tell us that the initial results are positive. The component has been reliable in 5/6 tests."
 
Prove your points. A lot rests on an Executive making the right decision. The challenge you have as a presenter is to sort through all that you know and elevate your ideas to the Executive level. It is always a temptation to go into too much detail. Be sure to keep it high level. As you move further into the conversation, define the risks and the opportunities. A chart of the pros and cons will help to clarify at a glance, assuming your chart or visual does not look like an eye chart.
 
Specific examples are also important. In fact, some experts say they are mandatory when trying to influence.
 
Be prepared for push-back. Too much is at stake for an Executive to make a mistake. Anticipate that there will be questions. Figure what their decision rests on and you will know the bulk of the questions. Always answer succinctly. If they want more information, they will ask a follow-up question. Have at the ready hidden slides or handouts.
 
Summarise. You have undoubtedly heard the old axiom, "Tell them what you are going to tell them, tell them, and tell them what you have told them."
 
Never leave without a strong summation. If there are actions you need to take, be sure to list them. If there are actions the Executive must take, specifically state what they are and by when. Get confirmation that you are both in agreement.
Consciously deliver your message.
 
Keep your focus on the Executive at all times. Do not be intimidated. They want you to be successful. Demonstrate your confidence by looking the person in the eye, by pausing often to let your points sink in and by leaning into the table (when seated).
 
Use your hands to punctuate your ideas. Look, act and sound like you belong!
 
If you follow the pointers listed above, you will get your ideas across. You will better inform, influence and persuade Executives.

Posted in by effectivecommunication.com.au

COMMUNICATION - TURN QUESTIONS INTO OPPORTUNITIES

Sales have been lost, projects stalled and promotions given to someone else all because of the way questions were answered!!!

Your ability to handle tough questions is critical. Since questions can make or break you, consider the following suggestions. They will help you turn questions into opportunities and make your point resonate.


Be prepared

Without proper preparation, tough questions can derail you. Before going into your meeting or presentation, sit down with paper and pen and brainstorm all the difficult questions you might be asked and how you will handle them.

Consider the titles and functions of your audience. Determine what a decision in your favor would depend on. Knowing this will help you to focus your answer on the things questioners care about, whether it's return on investment, the risk or why you.

Solid preparation will help you think on your feet.


Be a good listener

Instead of only listening to the first three or four words of a question, listen all the way to the end.

Never interrupt or talk over a questioner. Be sure to demonstrate that you are listening with your body language. Nod, move closer if standing and look the questioner in the eye. Avoid looking to the ceiling or floor, and be sure to uncross your arms. Your body language will be noticed and speaks volumes.


Clarify

A lot of people automatically repeat a question. If you are unsure what the question actually is because it is buried in a lot of verbiage, of course, repeat or ask clarifying questions. You may learn that the person is only objecting to one small element. By resolving that one issue, you may sway the individual to your point of view. If you are quite clear on the question being posed, repeating it will look like a "stall."


Be transparent 

Obviously, if you do not know the answer, be forthright. It is easy to say, "I don't know." However, without blaming, tell why you don't know the answer. "I don't know the answer to that because the numbers haven't been reported yet, and I know you want me to be accurate. I will get that to you as soon as I know."


Don't patronise 

Avoid patronising by saying, "Good question." It seems like a superficial or perfunctory comment that really isn't sincere. Also, it sets you up as the judge of which questions are good and which don't deserve a comment. A better way is to acknowledge the person's attitude or position on an issue. "I can see why you would bring that up. Cost is a consideration with all of our customers. Our products deserve a healthy investment, and you want to be sure that you are making the best investment for your company." OR "Yes, you are correct. The project is three months behind schedule due to an unexpected quality issue from an outside vendor."

If you are unsure how to acknowledge, ask yourself, "What is the point they want me to see?" Simply saying "Yes" or "I understand" is not enough. A strong acknowledgement statement shows respect and makes the questioner more receptive to your answer. At all costs, avoid following your validation statement with "But," "However," or "Although." It erases all the good you will have established and says that your point of view is better than theirs.


Be concise

Always keep your answer short. A long answer may overwhelm and open up new areas for discussion that may be unrelated. If the questioner isn't satisfied with the brevity of your answer, the individual will ask a follow-up question.

Have at the ready addendum slides. Number your slides. Print them off in slider sorter mode. Circle the slides that might prompt discussion so that you can quickly access them by typing in the number and the enter key.


Solidify

On the back end of your question, there is an opportunity to solidify your ideas by tying your answer to a key point, a benefit or an action step for your audience. A good example might be, "By acting now, you will see a return on investment in the fourth quarter." OR "Again, the risks are minimal, and, by launching now, we capitalize on customer demand before our competitors."


People make decisions by the way you answer questions. If you do a good job, they will see you as a subject matter expert, the right individual for the job. If you do a poor job, you and your company may leave money on the table and your own integrity might be jeopardised.

By applying the tips outlined here, you will turn questions into opportunities


All the best with your future presentations!!!

Posted in , by effectivecommunication.com.au

SALES - 10 REASONS WHY LEADERSHIP IN SALES IS IMPORTANT

Sales is leadership and leadership is sales!!!
 
The impact both sales and leadership have on each other is undeniable
 
A question we at EffectiveCommunication.com.au are asked oftentimes is why is leadership so important in sales.
 
Here are 10 quick reasons why:
 
1. People want to be around leaders. If you are going to sell effectively, your clients must see you as a leader.
 
2. Demonstrating leadership commands respect. Clients will only refer you to others if they respect you.
 
3. True leadership results from having integrity. Clients will only deal with salespeople they can trust.
 
4. Being a leader changes how you look at things.  When you are demonstrating leadership, you see things differently and in turn are more capable of truly understanding how to help your clients.
 
5. Being a leader creates confidence.  The level of confidence you have going into a sales call is going to determine the level of success you have.
 
6. Leaders are continually learning.  When you’re a leader, you are far more receptive to learn new things.  Sales requires keen insights on not just what is happening today, but also on what could happen tomorrow. Failing to continually learn will quickly put you behind the curve in being able to help your clients.
 
7. Leaders are less emotional and less likely to be swayed by fads. Leaders are not going to be impacted negatively by shifts in other people’s emotions or in passing fads.  Rather, they know how to deal with these types of issues in a constructive manner.
 
8. Leaders plan and are goal oriented. Clients want to deal with salespeople who are prepared.  Conversely, as a salesperson, when you plan and are goal oriented, you will be in a position to optimise your time and resources.
 
9. Leaders are able to get more accomplished from others. A salesperson’s success is driven by the team they have supporting them.  A salesperson who is seen as a leader is going to receive far more support from their client service team and others than the salesperson who is not seen as a leader.
 
10. Leaders are more successful.  At the end of the day, don’t you want to be as successful as you can?  Successful people are attracted to successful people.  The more you demonstrate leadership and success, the more you will find yourself dealing with equally successful people.

Finally, living a life as a leader is far more stimulating and exciting than living a life as a follower.
 
Would you prefer to be the one who takes pride in impacting others or would you rather be the one being impacted?
 
All the best when selling!!! 

Posted in , , , by effectivecommunication.com.au

SALES - 9 Factors That Influence Your Sales Results

Here are 9 factors that influence your sales results…

  1. Your competitor
  2. The industry you sell in
  3. Outside factors – economy / legal / etc.
  4. Time
  5. Your customer
  6. Your customer’s customer
  7. Your customer’s competitors
  8. The products / services you sell
  9. You

Take a look at the list above and ask yourself which of the nine items impact you positively and which ones negatively?

Low-performing and even average salespeople allow each of the nine items to drive them.  They spend their time merely catching what they can.

Put in very simply terms, low-performing and average salespeople take credit for things that happen positively to them and place blame for everything else.

Example is the salesperson who happens to be in a fast-growing industry with customers that are growing even faster.

Regardless of the salesperson’s performance, they’re going to show nice numbers.   Problem is because they’re putting up nice numbers, everyone thinks they’re a great salesperson. Reality is they’re nothing more than a customer service person taking orders from business that falls into their lap.

This same salesperson is quick to place blame on their industry, their competitors or whatever else as soon as they’re not putting up good numbers anymore.  Truth is what happened is their poor performance just got exposed.

Top-performing salespeople know the same nine factors that influence the low-performing salesperson can impact them but the difference is they don’t allow it to occur.

They are pro-active in how they approach their business and they realize the biggest factor they can control is the last one, “you.”

Top-performing salespeople know it’s their skill and expertise that is going to drive their results.

They know the other eight factors are nothing more than items to be dealt with.  They’re confident in what they can do.  They approach their job with a strategic perspective and a tactical focus.

Which of the nine items above are you allowing to work against you?

No one is exempt. The items are real for everyone. The challenge is simply in how you decide to respond to them.

All the best with your sales!

Posted in by effectivecommunication.com.au

LEADERSHIP - 6 SKILLS EVERY LEADER MUST APPLY WHEN MENTORING OTHERS

The mediocre leader tells. The good leader explains. The superior leader demonstrates. The great leader inspires.” - William Arthur Ward
 
When you are leading others it is important to keep your mentoree on track. Here are 6 important things you should know and practice:

1. Identify mentoring goals upfront

Leading is an exploration of potential and how to improve performance. Like all great explorers your mentoree will need to have some goals to keep them on track. Begin the mentoring by helping your mentoree define what they would like to achieve and set a few specific goals around this. This will help both you and your mentoree stay more focused and not wander too far off track.

2. Use questions to focus discussions

Rather than tell your mentoree how they should think and behave use questions to guide the discussion and their thinking. Questions are very powerful and you will make your mentoree think by using probing open questions. Don’t rely on closed questions such as those with a “yes” or “no” answer. Open questions are far more challenging.

3. Listen don’t lecture

You may be the fount of all wisdom but your role as a mentor is not to lecture your mentoree. Listen carefully to them and engage in conversation and discussion. The mentoree should be the focus of the mentoring session. By all means give advice but always try to draw ideas out of the mentoree themselves. The mentoree needs to have ownership of the ideas discussed.

4. Don’t do the work for the mentoree

As soon as the has discussed an issue with a leader, many leaders explain exactly what should be done and how it should be done in great detail. The explanations may be clear and accurate but the problem is that the leader does all the thinking. The aim of leading is to enable the mentoree to make decisions and work out the best path. Of course sometimes a leader will need to take off their mentoring hat and explain what to do. The problem arises when the leader does all the work of thinking things through. As a leader you are a guide but the mentoree is the explorer!

5. Keep raising the bar

As a successful leader you will want to challenge your mentoree to keep raising the bar. Guide them to improve what they are doing and encourage innovation and learning new and better ways of doing things.

6. Review progress and celebrate achievements

Finally take a little time in each mentoring session to review progress. Where there are improvements celebrate these successes with your mentoree and give positive feedback……..and don’t forget to celebrate your own success as a leader!!!


All the best with your leadership!

Posted in , , by effectivecommunication.com.au

PRESENTATION SKILLS - WHAT INFLUENTIAL PRESENTERS ROUTINELY DO

Everyone wants to be influential when in front of a client, a boss or even peers. 

For many people in business, being persuasive is like rolling dice, where sometimes things go great, but, at other times, we wish for a "do-over." 

Those who are known as powerful, motivating communicators do a number of things and they do them consistently. 

Imitate what these are and you too will be influential.


They are clear on their goal

They don't go into a meeting with only a vague idea of what they want to accomplish. They have the end game in mind at all times. They don't deviate.


They understand their audience

They know each group is different. By analysing their audience ahead of time, they discuss what is important to them and come armed with proof.


They anticipate resistance

Great presenters are prepared with relevant data, facts and examples. They have hidden slides at the ready.


They listen well

They acknowledge the other person's point of view and show respect at all points in time.


They directly link key points to benefits

Obviously, people want to know how an idea helps them or the business. Influential communicators connect the dots. They clearly and logically state what people can expect as a result of taking or not taking their suggested action.


They speak simply

Influential communicators work hard to explain complex ideas in terms anyone can understand. They use analogies, similes and metaphors when necessary.


They ask for what they want

No one leaves a meeting wondering what has to be done. They are specific about "what and when."


They are animated

Their voice is louder, their gestures bigger, all in an attempt to gain and hold attention. No one would ever describe them as other than enthusiastic.


They are authentic

They don't appear rigid or memorised. These genuine presenters smile, laugh and often weave in information about themselves to show that they are transparent.


They have strong relationships

Others like them. Because of the strength of these relationships, people more readily trust and believe them.


Influencing others is achieved through hard work. Those that are successful prepare well and demonstrate their belief in their ideas through their voice and body language. They are well liked, clear and logical.



All the best with your future presentations!!!

Posted in by effectivecommunication.com.au
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