Leadership, Communication, Presentation & Sales Development Blog

What Is Your Flight Plan For Business Growth? - Part 6

The Law Of Preeminence

In this generation, it is difficult to find people a hundred times smarter than everyone else. And, few corporations today have access to superior technical advantages over their competitors. Nor does any one company have superior access to manufacturing, distribution or labour edge.

So why do certain super achieves gain levels of success so much higher than others?

Super achieves typically have a better philosophical strategy. They approach everyone they deal with in a totally different and more effective way than most other people do.

Super achieves philosophy is simple, yet so many business practitioners fail to adopt and apply. A super achiever's focus is less about self and more about others. This is true when a super achiever owns their own business or is employed by a corporation.

By simply focusing on others more than oneself is the most powerful business (and personal) strategy any person can employ.

This strategy is known by some as the 'Law of Preeminence', which when used will more times than not stand out as superior in the minds and hearts of your clients, employer, employees, colleagues, suppliers etc.

The Law of Preeminence is simply the ability to always put your client’s needs ahead of your own. When mastered, your success will naturally follow.

Based on the tendency of human nature to be typically selfish, it's understandable that it seems backward to put your client’s best interests ahead of your own. In fact, that is the reason so many businesses and people in business are unremarkable, unmemorable and ultimately unsuccessful.

It's frightening how many people representing companies will say and do whatever they believe to gain a one-time sale (transactional thinking) rather than investing the time and interest to understand the client's desired need(s) and outcome(s).

By approaching each prospect and client with their best in mind is the best way to demonstrate credibility, likeability, believability and ultimately trust!!!

The strategy of preeminence is about the mindset you have towards others. For example, some people in business think about customers, whilst others think about clients.

What's the difference?

CUSTOMER: A dictionary definition is... A person who purchases a commodity or service

CLIENT: A dictionary definition is... A person who is under the protection of another.

The business person with a customer mindset typically focuses on transactional sales, whilst the client minded focuses on long term partnership and service.

If your company uses the word customers, that's fine. But always think of them as clients. And when you start to serve clients rather than sell customers, the limits on your business success will quickly disappear.

What exactly does "under your protection" mean? In this case it means you do not sell the person a product or service just so you can make the largest one-time profit possible. You must understand and appreciate exactly what they need - even if they are unable to clearly articulate the exact result(s) themselves. Once you know the final outcome they need, lead them to that outcome. You become a trusted advisor who protects them. Now, you've given them reason to return to you when necessary and become a long term loyal client.

The strategy of preeminence doesn't apply only to selling clients your products and services. This strategy is of equal importance to anyone, in any type of business situation. If you're in administration, legal, accounting, shipping - any department - you should use this strategy of preeminence as a basis for dealing with everyone.

Be a problem solver, not a problem bringer. Add value to every responsibility you undertake on behalf of the business you represent.

Whatever you do, if you focus on giving value and advice instead of manipulating and maneuvering, you will win over many more prospects, clients, employers, employees, colleagues, vendors etc.

Unfortunately many people in business think, "What do I have to say to get people to buy?" Instead you should think, "How can I best understand and serve this person. Plus, what benefit(s) do I have to give?"

Selling yourself or your business has nothing to do with sales trickery or schemes. It has everything to do with what benefits you give your clients. The more value you give others, the more value and reasons for doing business with you is generated.

See yourself as an agent of positive change. A creator of value. A value contributor.

The strategy of preeminence is a powerful yet simple strategy that almost single-handedly can positively transform your business or career.

This strategy makes people enthusiastic to do business with you instead of your competitors. It will give you an uncanny insight into what people want, and why people react and act various ways. It will help you to understand the true needs of your prospects, clients, employers, employees, colleagues and vendors. Plus how to approach them in a way that results in their complete satisfaction and their long-term loyalty to you.

All the best with your business!!!.


If you would like to discuss how to improve your organisations capability in the areas of Leadership, Communication, Presentation & Sales then simply contact us for a complimentary, no obligation conversation.

Go to www.EffectiveCommunication.com.au to find out more

Posted in by effectivecommunication.com.au

COMMUNICATE EMOTION – YOUR FAST LANE TO MOTIVATE BUSINESS ACTION


Can you remember a time when you attended a meeting, only to be lulled into an occasional listening mode because of one dull fact after another? 

Just like you, your audience during a presentation will tune out quickly if you don't capture and hold their attention. After all, most business professionals have a lot on their minds.

Presenters who want their ideas remembered must electrify their audience by moving them emotionally throughout their presentation. It is the fast lane to motivation and action. So how do we accomplish this?


1. Verbal Images
 
Create enough detailed images for your audience to assemble a mental picture of what is being described. For example, if you want to change a policy or procedure, help people to see the dire consequences for not making the change or conversely, the positive responses customers will have to a new process.

Draw word pictures, but remember that the word pictures you have created must be powerful enough for your audience to see the same thing you envision in their mind's eye. 


2. Strong Language

Create enough detailed images for your audience to assemble a mental picture of what is being described. For example, if you want to change a policy or procedure, help people to see the dire consequences for not making the change or conversely, the positive responses customers will have to a new process.

Draw word pictures, but remember that the word pictures you have created must be powerful enough for your audience to see the same thing you envision in their mind's eye.


3. Tell Stories Tied to Business Point(s)


People get very involved with stories, particularly personal stories. Sharing your emergency room experience of the ER doctor's inability to access your recent x-rays, would really highlight the need for new technology. Your wild travel story or your child's soccer goal will be remembered long after the fact as long as it is tied to a business point.

Although not personal, client or customer stories or examples are also winning. They explain a lot more than just the numbers. They put a face on the client or customer and motivate people to correct issues affecting people's lives and businesses. 


4. Visual Aids & Demonstration


Not to be overlooked are Visual Aids and Demonstrations. Nobody dreams about bullet point lists, but pictures speak louder than words. Easy access to the web means that all of us have the ability to insert powerful images into our presentations. 

In terms of demonstrations, imagine the power of holding up a stapler to make a point about the pain associated with testing for diabetes or a large ball of rubber bands to indicate how a client's network is in dire need of an update.

Most people would say they make decisions based on facts, but the reality is emotion is proven to be a stronger and hidden motivator. Vivid images stir the soul to action. 

As you plan and review your content for your next meeting or presentation, ask yourself, "Have I moved people emotionally?" “Have I created what I want them to imagine?
 

All the best with your future business communications!!!
 

If you would like to discuss how to improve your organisations capability in the areas of Leadership, Communication, Presentation & Sales then simply contact us for a complimentary, no obligation conversation.
 
Go to www.EffectiveCommunication.com.au to find out more

Posted in by effectivecommunication.com.au

WHAT IS YOUR FLIGHT PLAN FOR BUSINESS GROWTH? - Part 5


Are You Looking Outside The Box?

It is incredible how many companies have avoided many costly learning curves plus accelerated progress and success by looking outside the box.

These companies are well aware the majority of companies competing within the same industry are operating very similar (if not, the same) as their direct competition.

These successful companies look outside of their own standard practices and look outside of what their industry typically does in order to borrow success practices from other industries.

Many people you meet and work with have spent years, even decades in one basic business or industry. And, whilst this is not wrong, such a person typically knows only the success practices of just their industry. For example, how marketing, advertising, promotions and selling are conducted within one company or industry.

Industrial manufacturers typically use a field sales force.

Retailers typically place ads in local newspapers and the Yellow Pages etc.

Stockbrokers do virtually all their business by telephone and email.

Doctors, dentists, vets and lawyers rely almost exclusively on referrals.

And so on…

When any business is limited to doing things the same way as industry competition, progress is typically incremental and modest at best. Or worst, the company can lose ground and market share.

By looking outside the box to learn the most effective and powerful breakthrough approaches, you are able to pick and choose approaches that, which might be as common as dirt in one industry, yet can have the power and impact of an atomic bomb in your unrelated industry.

Since, you'll probably be one of the few, if not the only competitor using new breakthrough approaches, your business results can benefit and positively multiply quickly.

Here are some examples of strategies successfully copied from other industries:

Federal Express applied the banking industries method of clearing cheques overnight to the overnight delivery of packages. Banks would send all cheques to a central processing point, and then out to the appropriate branch. FedEx adopted this hub-and-spoke concept, where every package went to a central location (Memphis, Tennessee) before package was flown to its final destination.

A man named George Thomas was searching for an effective way for people to apply liquid based deodorant. He was highly frustrated whilst researching for a solution until he realised the solution was in his own hand... The Ball Point Pen.

Dave Liniger, the founder of RE/MAX Real Estate, grew his company to a billion dollars in sales by using the '100% Solution'. This meant David allowed his salespeople to keep 100% of their commission while charging his salespeople a fee for office facilities and equipment. David's salespeople made so much money, they hardly left RE/MAX.

The story is told that one day David went into his regular three chair Barber Shop. The owner was complaining how hard it was to keep good barbers as they would typically leave to set up business of their own (competition!!!). David explained how his real estate business retained talent using the 100% solution. The barber nodded politely.

At a later date David revisited the barber when upon reaching in his wallet to pay, the barber said, "This one is on me... I took your advice and now we are a 100% solution barber business.”

Depending on any long term or industry standard approach can be a disaster waiting to happen.

A simple analogy: If you are fishing using one pole or the same bait on your hook as other people fishing near you, you will only catch limited fish. But if you use more poles with different baits at the same time, your fishing potential will significantly increase!

All the best with your business.

If you would like to discuss how to improve your organisations capability in the areas of Leadership, Communication, Presentation & Sales then simply contact us for a complimentary, no obligation conversation.
 
Go to www.EffectiveCommunication.com.au to find out more

Posted in by effectivecommunication.com.au
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